Frequently Asked Questions

We understand the inconvenience of not being able to use your floors. To minimize the wait time, we utilize mobile fans during our process. As a result, each step has a dry time of approximately 20-30 minutes, allowing you to safely walk on the floors.

We prioritize your comfort and well-being throughout our services. Our regular cleaning and natural stone sealer have very low odor. For porcelain/ceramic tiles, we use a grout spray sealer and stripper cleaners, which may have a medium odor. However, this odor dissipates within 30-60 minutes. During the cleaning process, our Shop Vac may create some noise around your entryway. However, we ensure that it is moved outside halfway through the process, minimizing any disturbance. The rest of our services are fairly quiet.

Customer satisfaction is our top priority. We work tirelessly until you are fully satisfied with the work performed. Only then do we request full payment, ensuring your peace of mind.

We understand that moving furniture can be a hassle for our clients. To ensure your convenience, we take photos of your furniture before the job begins. This allows us to move it around for you and place it back in its original spot after the work is completed. Alternatively, if you prefer, we can work around the furniture upon request.

We work in many homes with pets, and we take the well-being of your furry companions seriously. Everything we use is pet-friendly, as long as your pets do not step on areas with cleaner applied. During the cleaning process, pets are typically kept in a room on one side of the house or outside, and we switch spots accordingly. You can trust us to ensure the safety of your pets throughout the service.

Unlike many companies that train their technicians for only one week, we take training seriously. Our technicians have over 2+ Years experience but if we hire someone new we undergo comprehensive training for a period of 3 to 6 months. They then work as helpers for approximately 2 years under close supervision.

This ensures that they become professional and reliable before being assigned as main technicians for our clients. We believe in investing in our team’s expertise to deliver the highest quality service.<?p>

When it comes to regular cleaning and clear sealing, you can expect a significant improvement of 60 to 80%. Over time, dirt and soil can work their way into grout, leading to permanent stains if not properly maintained. Our grout color staining, on the other hand, produces a brand new look, achieving a 100% improvement by changing the color of your grout, making it consistent, and providing a seal. We aim to deliver exceptional results that meet and exceed your expectations.

Restoring natural stone requires a specialized approach. Similar to the cleaning process, we use alkaline solutions and degreasers. We utilize a 17″ buffer with resin-diamond infused grit pads to hone and sand down the stone, creating a consistent base layer. After that, we polish the stone to achieve the desired shine, using higher grit resin-diamond infused pads. Finally, we apply a clear solvent-based penetrating sealer to provide long-lasting protection. For stone counters and showers, we utilize hand polishing with 4″ dry pads connected to a vacuum to extract all the dust, ensuring a pristine finish.

The duration of not using your shower depends on whether it has been sealed or re-caulked. If your shower has been sealed, we recommend waiting for 24 hours before using it. In the case of re-caulking, we suggest waiting for 48 hours to ensure optimal results.

We understand the inconvenience of not being able to use your floors. To minimize the wait time, we utilize mobile fans during our process. As a result, each step has a dry time of approximately 20-30 minutes, allowing you to safely walk on the floors.

We offer a 6-month warranty from the date of job completion for repairs and color sealing. However, if specified on the invoice, the warranty can be extended to 5 years by exclusively scheduling yearly maintenance cleaning performed by “Grout Nurse.” It’s important to note that the warranty does not cover the normal accumulation of dirt after cleaning, as it is considered normal wear and tear.

The choice to be present during the job is entirely up to you. We prioritize customer trust and safety by conducting thorough background checks on our technicians. Many of our clients choose to leave us at their home after getting to know us, returning towards the end of the job. Your comfort and peace of mind are our utmost concern.

Yes, we are fully insured. While we have never had to use our insurance due to our commitment to safety and quality work, we maintain full coverage to protect our clients and provide added peace of mind.

The longevity of our services depends on various factors, including wear and proper maintenance. After completing the job, our clear sealer typically lasts between 2 to 4 years, while our color stain/sealer can last for 8 to 10 years. Grout caulking repairs usually have a lifespan of 1 to 3 years, depending on movement and wear. For natural stone polishing, you can expect the results to last between 5 to 7 years with proper care and maintenance.

Our cleaning process involves several steps to ensure thorough and effective results. We begin with a chemical pre-treatment, utilizing either an alkaline or acid cleaner based on the surface being cleaned. Next, we meticulously hand scrub all the grout lines. Following that, we use a water pressure machine for washing and a vacuum extraction method to remove dirt and debris. It’s important to note that we do not use steam, as the intense heat can damage grout and stone over time.

The duration of a job varies depending on its size. Typically, our jobs range from a couple of hours to a full day, and occasionally a second day. To expedite the process and minimize disruption in your life, we assign additional technicians for larger jobs. Rest assured, we strive to complete the work within a day, ensuring efficient service.